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AI Voice Systems for Private Security Firms

Security operations run 24/7 and so does the phone. Voicemax handles guard call-offs, post coverage and client incident calls around the clock, escalating anything urgent to your operations centre instantly.

Most systems are live within a week.

150+

Businesses supported by our team

20+

Industries with live voice systems

99.9%

Platform uptime across deployments

The problem

The operational challenge

The pressures we see most often on private security firms phone lines.

Round-the-clock coverage calls

Guard call-offs at 2am require immediate post coverage or you are in breach of contract.

Client incident reports

Site incidents need immediate documented escalation, not a message someone reads at nine.

Constant recruiting volume

Guard turnover is high, and applicant calls consume operations staff daily.

What the agent handles

Tasks the AI handles

  • Handle guard call-offs and start post coverage workflows
  • Take client incident reports and escalate by severity
  • Answer service, coverage and contract questions
  • Screen and schedule guard applicants
  • Route emergency calls to the operations centre
  • Confirm shift assignments and post orders

Most systems are live within a week.

Integrations

Integrates with your software

  • TrackTik
  • Silvertrac
  • Celayix
  • Deputy
  • Salesforce
  • Slack

Bookings, records, and follow-ups are written into your existing systems in real time.

How it gets built

How it gets built

We map how private security firms handle calls today, design the system around it, and manage it from there.

01

Discovery

We begin by learning how calls actually move through your business.

02

System design

We draw the system around what we found, not around a template.

03

Build and integration

We build it and wire it into the tools your team already uses.

04

Testing and optimisation

We run it against real call scenarios and fix what breaks, before a customer ever hears it.

05

Deployment

We move your traffic across with monitoring and escalation already switched on.

06

Continuous improvement

Live calls become the feedback loop, and the system keeps getting better from there.

See the full process

FAQ

Common questions

Can it manage overnight guard call-offs?
Yes. The agent logs the call-off, applies your coverage rules and begins contacting available guards immediately, so post coverage starts within minutes instead of when a supervisor sees the message.
How are client incidents escalated?
Incidents are captured with structured detail and timestamped, then escalated by severity to your operations centre or on-call manager — with a full transcript, which matters when incident documentation is contractual.
How quickly can we go live?
Most businesses are live within a week, sometimes sooner. We handle everything from call routing to conversation design during onboarding.
Do callers know it is an AI?
Our voice agents are trained to sound natural, warm, and professional, and they disclose it honestly when asked. Most callers simply notice that the phone was answered right away.
Do we have to change our phone number?
No. We integrate with your existing phone system through simple call forwarding. Your number stays the same.

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Next step

Considering AI voice for your business?

Schedule a time to talk with our team.

Most systems are live within a week.