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Home & Trade Services

AI Voice Systems for HVAC & Plumbing Supply

Contractors call from the job site needing a part number, a price and a pickup time — right now. Voicemax answers instantly, checks stock and keeps the counter line moving during the morning rush.

Most systems are live within a week.

150+

Businesses supported by our team

20+

Industries with live voice systems

99.9%

Platform uptime across deployments

The problem

The operational challenge

The pressures we see most often on hvac & plumbing supply phone lines.

The 7am contractor rush

Every contractor calls before the first job. The counter line jams and trades go to a competitor with stock.

Stock checks tie up staff

Availability questions pull counter staff away from customers physically standing there.

After-hours emergency parts

Contractors on emergency calls need parts outside branch hours and have nobody to reach.

What the agent handles

Tasks the AI handles

  • Check stock and availability by part number
  • Quote pricing and contractor account rates
  • Take will-call orders and schedule pickup
  • Answer branch hours, location and delivery questions
  • Route technical questions to specialist staff
  • Capture after-hours emergency part requests

Most systems are live within a week.

Integrations

Integrates with your software

  • Epicor Eclipse
  • DDI System
  • Infor
  • NetSuite
  • Trxade
  • ServiceTitan

Bookings, records, and follow-ups are written into your existing systems in real time.

How it gets built

How it gets built

We map how hvac & plumbing supply handle calls today, design the system around it, and manage it from there.

01

Discovery

We begin by learning how calls actually move through your business.

02

System design

We draw the system around what we found, not around a template.

03

Build and integration

We build it and wire it into the tools your team already uses.

04

Testing and optimisation

We run it against real call scenarios and fix what breaks, before a customer ever hears it.

05

Deployment

We move your traffic across with monitoring and escalation already switched on.

06

Continuous improvement

Live calls become the feedback loop, and the system keeps getting better from there.

See the full process

FAQ

Common questions

Can it check live inventory?
Yes, where your system exposes it. The agent looks up availability by part number or description across branches and confirms quantity and pickup timing, rather than promising stock it cannot see.
Does it recognise contractor account pricing?
It identifies the account on the call and quotes the correct contract pricing tier, so contractors get their rate without being transferred to someone who can look it up.
How quickly can we go live?
Most businesses are live within a week, sometimes sooner. We handle everything from call routing to conversation design during onboarding.
Do callers know it is an AI?
Our voice agents are trained to sound natural, warm, and professional, and they disclose it honestly when asked. Most callers simply notice that the phone was answered right away.
Do we have to change our phone number?
No. We integrate with your existing phone system through simple call forwarding. Your number stays the same.

Related

Other industries we serve

Dumpster Rental Companies

Dumpster rental is a same-day decision made by someone standing in a driveway.

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Junk Removal Companies

Junk removal is an impulse purchase with a short window.

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Heavy Equipment Rental

A contractor with a stalled crew needs to know what is on the yard right now.

Read more

Next step

Considering AI voice for your business?

Schedule a time to talk with our team.

Most systems are live within a week.