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Retail & Commercial

AI Voice Systems for Manufacturing Companies

Order status, RFQs and technical questions arrive on a line that nobody in operations has time to staff. Voicemax answers, captures RFQ detail and routes technical calls to the right engineer.

Most systems are live within a week.

150+

Businesses supported by our team

20+

Industries with live voice systems

99.9%

Platform uptime across deployments

The problem

The operational challenge

The pressures we see most often on manufacturing companies phone lines.

Order status calls

Customers chasing order and shipment status consume enormous inside-sales time on low-value calls.

RFQs need structured capture

Quote requests require detailed specification that is rarely captured completely on a first call.

No dedicated phone coverage

Operations-heavy companies rarely staff a full phone room, so calls ring out.

What the agent handles

Tasks the AI handles

  • Provide order and shipment status updates
  • Capture RFQ details and specifications
  • Route technical inquiries to the right engineer
  • Answer lead time, MOQ and capability questions
  • Handle supplier and vendor calls
  • Route quality and returns issues appropriately

Most systems are live within a week.

Integrations

Integrates with your software

  • NetSuite
  • SAP
  • Epicor
  • Fishbowl
  • Salesforce
  • Odoo

Bookings, records, and follow-ups are written into your existing systems in real time.

How it gets built

How it gets built

We map how manufacturing companies handle calls today, design the system around it, and manage it from there.

01

Discovery

We begin by learning how calls actually move through your business.

02

System design

We draw the system around what we found, not around a template.

03

Build and integration

We build it and wire it into the tools your team already uses.

04

Testing and optimisation

We run it against real call scenarios and fix what breaks, before a customer ever hears it.

05

Deployment

We move your traffic across with monitoring and escalation already switched on.

06

Continuous improvement

Live calls become the feedback loop, and the system keeps getting better from there.

See the full process

FAQ

Common questions

Can it give real order status?
Yes, where your ERP exposes it. The agent identifies the customer and order and reports genuine status and ship dates, which removes a large block of repetitive inside-sales calls.
How does it handle technical questions?
It captures the technical detail and routes to the correct engineer or specialist rather than attempting an answer. The value is accurate triage and complete capture, not pretending to be an application engineer.
How quickly can we go live?
Most businesses are live within a week, sometimes sooner. We handle everything from call routing to conversation design during onboarding.
Do callers know it is an AI?
Our voice agents are trained to sound natural, warm, and professional, and they disclose it honestly when asked. Most callers simply notice that the phone was answered right away.
Do we have to change our phone number?
No. We integrate with your existing phone system through simple call forwarding. Your number stays the same.

Related

Other industries we serve

Auto Dealerships

Sales inquiries, service bookings and parts questions arrive constantly across three departments.

Read more

Cannabis Dispensaries

Product availability, pricing and compliance questions come in all day while your budtenders serve a queue.

Read more

Printing & Signage Companies

Every print job starts with a specification conversation, and most of them happen by phone.

Read more

Next step

Considering AI voice for your business?

Schedule a time to talk with our team.

Most systems are live within a week.