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Healthcare & Medical

AI Voice Systems for Senior Living Communities

A senior living inquiry is a months-long decision that begins with one phone call. Voicemax answers every one, qualifies care level and timeline, and books tours while interest is highest.

Most systems are live within a week.

150+

Businesses supported by our team

20+

Industries with live voice systems

99.9%

Platform uptime across deployments

The problem

The operational challenge

The pressures we see most often on senior living communities phone lines.

Tour inquiries lost after hours

Adult children research in the evening. A missed call at 8pm is a tour booked with a competitor.

Complex qualification

Care level, budget, timeline, veteran benefits and medical needs all shape whether a tour is worth booking.

Resident family calls

Existing family inquiries share the same line as new prospects and crowd out sales conversations.

What the agent handles

Tasks the AI handles

  • Qualify inquiries by care level, budget and move-in timeline
  • Book community tours and virtual walkthroughs
  • Answer pricing, care level and amenity questions
  • Route existing resident family calls to the right department
  • Follow up on tour no-shows and stalled inquiries
  • Capture referral source for marketing attribution

Most systems are live within a week.

Integrations

Integrates with your software

  • Yardi Senior Living
  • PointClickCare
  • Enquire CRM
  • Sherpa
  • Salesforce
  • HubSpot

Bookings, records, and follow-ups are written into your existing systems in real time.

How it gets built

How it gets built

We map how senior living communities handle calls today, design the system around it, and manage it from there.

01

Discovery

We begin by learning how calls actually move through your business.

02

System design

We draw the system around what we found, not around a template.

03

Build and integration

We build it and wire it into the tools your team already uses.

04

Testing and optimisation

We run it against real call scenarios and fix what breaks, before a customer ever hears it.

05

Deployment

We move your traffic across with monitoring and escalation already switched on.

06

Continuous improvement

Live calls become the feedback loop, and the system keeps getting better from there.

See the full process

FAQ

Common questions

Can it qualify care level on the phone?
Yes. Independent living, assisted living and memory care have different qualifying questions, and the agent asks yours consistently, so your sales team walks into every tour already knowing whether the community fits.
Does it separate prospect calls from resident family calls?
It identifies the caller type early and routes accordingly — prospects into the sales flow, resident families to the right department — so neither queue blocks the other.
How quickly can we go live?
Most businesses are live within a week, sometimes sooner. We handle everything from call routing to conversation design during onboarding.
Do callers know it is an AI?
Our voice agents are trained to sound natural, warm, and professional, and they disclose it honestly when asked. Most callers simply notice that the phone was answered right away.
Do we have to change our phone number?
No. We integrate with your existing phone system through simple call forwarding. Your number stays the same.

Related

Other industries we serve

Dental Clinics

Hygiene recalls, emergency toothaches and insurance questions arrive all day while your front desk is chairside with a patient.

Read more

Medical Clinics

Primary care lines are busiest at exactly the hours your staff are rooming patients.

Read more

Plastic Surgery Practices

A consultation inquiry is a high-value, high-consideration lead that will not wait on hold.

Read more

Next step

Considering AI voice for your business?

Schedule a time to talk with our team.

Most systems are live within a week.