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Healthcare & Medical

AI Voice Systems for Orthopedic Practices

Referrals, imaging coordination and post-surgical follow-ups all arrive by phone at once. Voicemax sorts them by urgency, books by sub-specialty, and keeps the referral pipeline from stalling at the front desk.

Most systems are live within a week.

150+

Businesses supported by our team

20+

Industries with live voice systems

99.9%

Platform uptime across deployments

The problem

The operational challenge

The pressures we see most often on orthopedic practices phone lines.

Referrals stall on hold

Referring offices calling to place a patient give up and send them elsewhere. Every stalled referral is a lost surgical pathway.

Sub-specialty routing errors

A shoulder patient booked with a foot and ankle surgeon wastes a slot and delays care by weeks.

Imaging coordination overhead

Scheduling MRI, X-ray and follow-up review is multi-step and heavily phone-dependent.

What the agent handles

Tasks the AI handles

  • Route by sub-specialty — spine, sports, joint, hand, foot and ankle
  • Intake and prioritise referrals from other practices
  • Coordinate imaging appointments and pre-authorisation follow-up
  • Book post-surgical follow-up visits
  • Answer workers’ compensation and insurance questions
  • Escalate acute injury calls to clinical staff

Most systems are live within a week.

Integrations

Integrates with your software

  • Epic
  • athenahealth
  • Modernizing Medicine
  • NextGen
  • PACS scheduling
  • Salesforce Health Cloud

Bookings, records, and follow-ups are written into your existing systems in real time.

How it gets built

How it gets built

We map how orthopedic practices handle calls today, design the system around it, and manage it from there.

01

Discovery

We begin by learning how calls actually move through your business.

02

System design

We draw the system around what we found, not around a template.

03

Build and integration

We build it and wire it into the tools your team already uses.

04

Testing and optimisation

We run it against real call scenarios and fix what breaks, before a customer ever hears it.

05

Deployment

We move your traffic across with monitoring and escalation already switched on.

06

Continuous improvement

Live calls become the feedback loop, and the system keeps getting better from there.

See the full process

FAQ

Common questions

Can it route to the right sub-specialist automatically?
Yes. The agent identifies the anatomical area and injury type in conversation and books with the correct sub-specialty, which removes the most common and most expensive scheduling error in orthopedics.
How does it handle referrals from other practices?
Referral calls follow their own flow: the agent captures patient and referring provider details, urgency and diagnosis, creates the record and alerts your referral coordinator immediately rather than leaving it in a queue.
How quickly can we go live?
Most businesses are live within a week, sometimes sooner. We handle everything from call routing to conversation design during onboarding.
Do callers know it is an AI?
Our voice agents are trained to sound natural, warm, and professional, and they disclose it honestly when asked. Most callers simply notice that the phone was answered right away.
Do we have to change our phone number?
No. We integrate with your existing phone system through simple call forwarding. Your number stays the same.

Related

Other industries we serve

Dental Clinics

Hygiene recalls, emergency toothaches and insurance questions arrive all day while your front desk is chairside with a patient.

Read more

Medical Clinics

Primary care lines are busiest at exactly the hours your staff are rooming patients.

Read more

Plastic Surgery Practices

A consultation inquiry is a high-value, high-consideration lead that will not wait on hold.

Read more

Next step

Considering AI voice for your business?

Schedule a time to talk with our team.

Most systems are live within a week.