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Hospitality & Leisure

AI Voice Systems for Hotels

Direct bookings are worth far more than OTA reservations, and they arrive by phone at every hour. Voicemax answers instantly, quotes live rates, books direct and handles guest requests without a night auditor.

Most systems are live within a week.

150+

Businesses supported by our team

20+

Industries with live voice systems

99.9%

Platform uptime across deployments

The problem

The operational challenge

The pressures we see most often on hotels phone lines.

Direct bookings lost to OTAs

A caller who cannot get through books on a third-party site and you pay commission on your own guest.

Overnight coverage

Night audit staff juggle the front desk, arrivals and the phone simultaneously.

Endless repeat questions

Parking, check-in times, pet policy and amenities consume front desk attention around the clock.

What the agent handles

Tasks the AI handles

  • Quote live availability and rates, and book direct
  • Answer amenity, parking, pet and policy questions
  • Handle modifications and cancellations
  • Take guest service requests and route to departments
  • Manage group and event inquiry capture
  • Confirm reservations and send pre-arrival details

Most systems are live within a week.

Integrations

Integrates with your software

  • Opera PMS
  • Cloudbeds
  • Mews
  • RoomKey
  • SiteMinder
  • Salesforce

Bookings, records, and follow-ups are written into your existing systems in real time.

How it gets built

How it gets built

We map how hotels handle calls today, design the system around it, and manage it from there.

01

Discovery

We begin by learning how calls actually move through your business.

02

System design

We draw the system around what we found, not around a template.

03

Build and integration

We build it and wire it into the tools your team already uses.

04

Testing and optimisation

We run it against real call scenarios and fix what breaks, before a customer ever hears it.

05

Deployment

We move your traffic across with monitoring and escalation already switched on.

06

Continuous improvement

Live calls become the feedback loop, and the system keeps getting better from there.

See the full process

FAQ

Common questions

Can it book direct reservations with live rates?
Yes, where your PMS or booking engine exposes availability. The agent quotes real rates and books directly, which converts calls that would otherwise become commissionable OTA reservations.
Does it cover overnight hours?
It covers every hour. That is typically where the return is clearest — overnight calls currently handled by a busy night auditor, or not handled at all.
How quickly can we go live?
Most businesses are live within a week, sometimes sooner. We handle everything from call routing to conversation design during onboarding.
Do callers know it is an AI?
Our voice agents are trained to sound natural, warm, and professional, and they disclose it honestly when asked. Most callers simply notice that the phone was answered right away.
Do we have to change our phone number?
No. We integrate with your existing phone system through simple call forwarding. Your number stays the same.

Related

Other industries we serve

Country Clubs

Members expect to be recognised and accommodated immediately.

Read more

Sports Facilities

Court bookings, league registration and birthday parties generate constant call volume from parents.

Read more

Entertainment Venues

Ticket questions, group bookings and event inquiries spike unpredictably around announcements.

Read more

Next step

Considering AI voice for your business?

Schedule a time to talk with our team.

Most systems are live within a week.